📍Location: London

📈 Reporting to: President

💚 Role type: Permanent / Full-time

The Chief of Staff will act as a strategic partner to the leadership team, ensuring that Wuffes operates with clarity, efficiency, and focus. This person will play a role in strategic planning, financial stewardship, cross-functional execution, and operational excellence.

This role is ideal for someone who thrives in a high-growth, fast-moving environment, brings strong strategic and financial acumen, and is energised by solving complex problems that unlock scale.

📒 Your responsibilities:

Special Projects & High-Impact Initiatives: Take ownership of complex, ambiguous, or mission-critical projects that require structured thinking, operational rigour, and executive-level judgement.

Strategic Planning & Alignment: Lead quarterly and annual planning, translate company-wide goals into actionable work streams, and ensure the organisation remains aligned on priorities that drive long-term growth.

Executive Partnering: Support the President and Co-Founders with data-backed recommendations, and structured problem-solving to enable clear, confident decision-making.

Operational Excellence: Oversee and elevate BizOps, strengthening processes, removing inefficiencies, and driving initiatives that improve scalability, customer experience, and cross-functional throughput.

Cross-Functional Leadership: Serve as a connector between teams, facilitating communication, driving accountability, and ensuring that major projects progress on time and with strong ownership.

Legal & Governance: Support the business with BAU legal activities, coordinate with our external legal partner to ensure strong compliance, risk management, and governance as we scale.

✅ What you bring:

Background in strategy, consulting or highly analytical roles.

Experience supporting or leading cross-functional initiatives in a fast-growth, ideally DTC environment.

Strong financial literacy, with the ability to interpret and apply financial insights.

Exceptional communication skills and the ability to influence without authority.

Highly organised, resourceful, and proactive; thrives in ambiguity.

Comfortable rolling up sleeves and operating at both strategic and executional levels.

💚Perks of the Pack

Time to recharge - 25 days annual leave (plus bank holidays) to reset, relax and adventure

Health & dental cash plan - Everyday health and dental bills covered, because looking after our people comes first.

Core hours / Hybrid working - Our set office days are Monday, Wednesday and Friday, with core hours of 10am-4pm.

Dog friendly office - Obviously! Bring your pup to work with you.

Remote working - Fancy a change? Work from anywhere (time-zone permitting) for two weeks in summer and two weeks in winter

Bike to work scheme - Ditch the commute stress and cycle to work

Enhanced family leave - More support for life’s important moments and milestones

Pension scheme - Enroll in the Wuffes pension scheme

If you require any reasonable adjustments during the recruitment process, please do not hesitate to contact us - we will always be happy to help.